AXMatra

Last Updated: [Insert Date]

At AXMatra, we strive to ensure that all products supplied meet the required quality standards. Due to the nature of industrial and chemical products, returns are generally not accepted once goods are dispatched or delivered, except in cases where the product received is defective or incorrect.

1. Eligibility for Return or Replacement

Returns or replacements may be considered only under the following conditions:

• The product received is defective or damaged
• The wrong product has been delivered
• The quantity supplied differs from the confirmed order

If you believe the product received is defective or incorrect, please notify us within 48 hours of receiving the shipment.

You may contact our support team with the following details:

• Order reference number
• Product name and quantity
• Description of the issue
• Supporting photographs or documentation

Requests can be sent via email to:

[Insert Email Address]

2. Return Process

If a return request is approved, the customer may be asked to send the product back to the address provided by AXMatra for inspection.

Example return address format:

AXMatra

[Insert Company Address]

[City, State, PIN Code]

India

The returned product will be examined upon receipt to verify the reported issue.

3. Inspection and Resolution

Once the returned product is received and inspected, we will notify you via email within a reasonable timeframe regarding the outcome of the evaluation.

Depending on the findings, the company may choose to:

• Replace the product, or
• Issue a refund for the product value, or
• Provide a credit note for future purchases.

Refunds, if approved, will be processed through the original payment method used for the transaction.

Processing of refunds may take 5–7 business days, depending on payment provider and banking procedures.

4. Shipping Charges

Shipping and handling charges are generally non-refundable.

Customers returning goods are responsible for:

• Prepaying the shipping cost
• Ensuring the shipment is properly packaged
• Insuring the shipment to prevent damage during transit

AXMatra will not be responsible for products lost or damaged while being returned.

Any refund issued will normally exclude shipping and handling costs unless the error was caused by the company.

5. International Orders

For international shipments, AXMatra is responsible for coordinating shipment until the goods reach the destination country.

However, AXMatra cannot be held responsible if:

• Customs authorities in the destination country reject or hold the shipment
• Import restrictions prevent delivery
• Additional duties or taxes are imposed by the destination country

In such cases, any refund issued may be adjusted after deducting applicable shipping, logistics, and handling costs.

Customers are advised to verify import regulations and applicable duties in their country before placing an order.

6. Non-Returnable Situations

Returns will generally not be accepted under the following circumstances:

• Products that have been opened, used, or altered
• Improper storage or handling after delivery
• Custom or special production orders
• Claims raised beyond the specified reporting period

7. Contact Information

For any questions regarding this policy or to initiate a return request, please contact:

AXMatra

Email: info@aksharexim.com

Phone: +91 7942541146

Address: 6D/3 Kalicharan Ghosh Road, Sinthimore, Kolkata-70005